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Customer Experience Management (CX)

Learn how to design outstanding customer journeys and drive brand loyalty with practical tools covering customer psychology, digital innovation, data insights, and AI technologies.


📍 London and Bournemouth

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Gain AI skills for CX
Earn a Global Skills Certificate
Learn from industry professionals
Study in London and Bournemouth

About this micro-credential

Develop in-demand skills to deliver exceptional experiences—and help businesses grow. Customer Experience (CX) is fast growing and highly regarded skillset.

Offered in London and Bournemouth, you'll engage in hands-on workshops, go on a company visit, and benefit from personalised career advice to excel in future of work.

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18+

Age Limit

4 weeks / 60 hours

Duration

B1+

English Level Required

Frequent start dates

Throughout the year

Key facts:

✔️ Company visit and industry guest speaker
✔️ Vlog, group project and final presentation
✔️ Comprised of lectures, a group project and expert-led sessions
✔️ 4 weeks / 60 hours

Who is it for?

✔️ Future professionals aiming for customer experience, marketing, CRM, operations, or innovation roles

✔️ Entrepreneurs and career changers building customer-first businesses

✔️ Front-line employees and early-career professionals who want to move into customer strategy and experience leadership

✔️ Students who want to explore customer experience management before advancing to degree-level study

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Modules

✔️ Introduction to CX Management

✔️ Customer Psychology and Behaviour in Experience Design

✔️ Data-Driven Customer Insights & Market Research

✔️ Designing and Managing the Customer Journey

✔️ Service Excellence and Five-Star Delivery

✔️ Measuring and Managing CX Performance

✔️ Technology, Automation and the Future of CX

✔️ Managing Customer Complaints and Crisis Response

✔️ Building a Customer-Centric Culture

✔️Inclusive CX Innovation Lab

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Why Study at Bayswater?

Bayswater provides global upskilling experiences that equip students with the practical skills and confidence to thrive in the future of work.

Our programmes blend real-world experience, strategic thinking, and essential soft skills to help students stand out in today’s competitive job market.

Global Stories

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"Thanks to Bayswater's help, I had the opportunity to work at a local primary school as a volunteer."
Yuki Nakamoto
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"The course material is excellent and the teachers are fabulous! I love all of them."
Andressa Rodriguez
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"I didn't learn only French but also learned about the French culture, way of life, food and wine."
Fusako Ishikawa
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"I took classes with big names in the fashion industry and learned things I had no idea existed, expanding my horizons and opening new paths."
Joana Raffin Ancinelo
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“The teachers and staff don’t just help you because it’s their job. I felt like I was in a family, every break, every week, every weekend and all the times we went on a trip together.”
Erich K Guerra, Brazil
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“I will never forget the countless experiences that I have had in the school and with the friends I have made.”
Michelle Larios, Colombia
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"It was a fantastic experience, both the teachers and the school team were always on hand to help. The located great too. I highly recommend Bayswater to anyone who wants to do an exchange program."
Wessley from Brazil
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"I had an incredibly cool time at Bayswater and was able to improve my English skills a lot."
Nils from Switzerland
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