Customer Experience Management

In today’s competitive landscape, exceptional customer experiences are key to success. This 4-week micro-credential equips you with the skills to design and implement strategies that put customers at the heart of your business.

Leaf image
Gain AI skills for customer service
Earn a Global Skills Certificate
Learn from professionals in class and on company visit
Study in London or Bournemouth

About This Micro-Credential

You'll explore best practices, gain insights from industry leaders, and develop tools to enhance customer satisfaction. This micro-credential focuses on improving cultural understanding and effective communication. You'll learn practical techniques from industry experts in customer service and hospitality.

Beyond lectures, you'll engage in hands-on workshops, company visits and benefit from personalised career advice to excel in future of work.

Untitled design - 2024-09-17T135804.833.png

18+

Age Limit

4 weeks / 60 hours

Duration

Frequent Start Dates

Throughout the year

B1+

English Level Required

Who is it for?

✔️Aspiring hospitality professionals

✔️Current front-line employees seeking to improve skills

✔️Future managers looking to advance their careers

✔️Career changers interested in customer experience in hospitality

✔️Individuals wanting to refine their customer service skill

Untitled design - 2024-09-17T140620.965.png

Course Syllabus

• Introduction to Customer Experience Management
• Communication Skills for Customer Service
• Intercultural Competence in Customer Service
• Customer Mediation
• Maintaining Brand Integrity and Quality
• Digital Customer Service
• Collaboration and Team Synergy
• Time Optimisation and Scheduling in Hospitality
• Technology, Automation and AI in Customer Service
• Developing a Customer-Centric Mindset

Website_570x570.png

Why Study at Bayswater?

Bayswater provides global upskilling experiences that equip students with the practical skills and confidence to thrive in the future of work. Our programmes blend academics with real-world experience and soft skills, to empower students to create the life they want to live.

Global Stories

Leaf image
Rectangle 835.png
Rectangle 834.png
Ellipse 12.png
Leaf image

Questions?
Get a free quote!

You can unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy. By clicking submit below, you consent to allow Eurocentres to store and process the personal information submitted above to provide you the content requested.
University-English-Preparation-Student-Bayswater.png
people-3@2x.png
Leaf image

Other Courses

IBM visual option (7).jpg

International Business Management Diploma

Thrive in international business, from financial management and accounting to marketing and business communications. Learn to work across borders and collaborate with diverse cultures with our 6 and 12-month diplomas. Live and work in Vancouver, Canada, while preparing for your future.

Learn more
Female Digital Marketing Student Smiling.jpg

Digital Marketing Diploma

Get career-ready with the in-demand skills of Digital Marketing. Our 6 and 12-month diplomas blend academics with real-world application to give you the edge. Live and work in Vancouver, Canada, while preparing for your future.

Learn more
Digital Marketing Worker Looking at Marketing Plan.jpg

Bespoke Teacher Training

Our bespoke teacher training courses are tailored to support your teaching career growth by enhancing both your language proficiency and teaching skills. These courses can be offering in all 10 Bayswater centres in the UK, Canada, France, South Africa and Cyprus.

Learn more