In today’s competitive landscape, exceptional customer experiences are key to success. This 4-week micro-credential equips you with the skills to design and implement strategies that put customers at the heart of your business.
You'll explore best practices, gain insights from industry leaders, and develop tools to enhance customer satisfaction. This micro-credential focuses on improving cultural understanding and effective communication. You'll learn practical techniques from industry experts in customer service and hospitality.
Beyond lectures, you'll engage in hands-on workshops, company visits and benefit from personalised career advice to excel in future of work.
✔️Aspiring hospitality professionals
✔️Current front-line employees seeking to improve skills
✔️Future managers looking to advance their careers
✔️Career changers interested in customer experience in hospitality
✔️Individuals wanting to refine their customer service skill
• Introduction to Customer Experience Management
• Communication Skills for Customer Service
• Intercultural Competence in Customer Service
• Customer Mediation
• Maintaining Brand Integrity and Quality
• Digital Customer Service
• Collaboration and Team Synergy
• Time Optimisation and Scheduling in Hospitality
• Technology, Automation and AI in Customer Service
• Developing a Customer-Centric Mindset
Bayswater provides global upskilling experiences that equip students with the practical skills and confidence to thrive in the future of work. Our programmes blend academics with real-world experience and soft skills, to empower students to create the life they want to live.